Terms of Service

Effective October 19, 2026. DeskPickup is operated by Gurvir Saduara, operating as DeskPickup.

1. 1. Who we are and what these terms cover
2. 2. What the service does
3. 3. Your responsibility for what it says
4. 4. Call recording, consent and the law
5. 5. Plans, billing and renewal
6. 6. Cancelling and refunds
7. 7. Your phone number
8. 8. Acceptable use
9. 9. Your content and our service
10. 10. Availability and third parties
11. 11. Disclaimers
12. 12. Limits on our liability
13. 13. Indemnity
14. 14. Ending the service
15. 15. Changes to these terms
16. 16. Governing law and disputes
17. 17. Contact

1. Who we are and what these terms cover

DeskPickup is an AI phone receptionist service for businesses. In these terms, "DeskPickup", "we" and "us" mean Gurvir Saduara, operating as DeskPickup. "You" means the business that signs up, and the person who signs up on its behalf. By creating a receptionist, paying, or using DeskPickup, you agree to these terms and to our Privacy Policy. If you do not agree, do not use the service.

DeskPickup is for businesses, not for personal or household use. You must be at least 18 and able to bind your business to these terms.

2. What the service does

We read your public website and the details you give us, and set up an AI receptionist that answers calls to a phone number we assign to you. It can share the information you approved, take messages, and, if you provided a number, transfer a caller to you. After calls, we text a summary to the mobile number you gave us. You can review and change your receptionist's details, choose its voice, and test it from your browser at any time from your private dashboard link.

The receptionist is an automated system, not a person. It always identifies itself as a virtual assistant and will not claim to be human.

3. Your responsibility for what it says

Your receptionist only states what is in the details you approve. You are responsible for checking that those details, including hours, prices, services, policies and anything else, are accurate and current. Our systems fill in the first draft from your website, and drafts can be wrong or incomplete. Review them before you go live and whenever your business changes.

Like any AI system, the receptionist can mishear a caller, misunderstand a question, or give a wrong answer. It may also capture a name or phone number incorrectly. DeskPickup is meant to help you handle calls you would otherwise miss. It is not a replacement for your own judgment, and you should follow up on messages it takes.

Not for emergencies or professional advice. Do not rely on DeskPickup for emergency calls, safety-critical situations, or to give medical, legal, financial or other professional advice. The receptionist is instructed to tell callers to hang up and call 911 or their local emergency number in an emergency, but it may not always do so.

4. Call recording, consent and the law

Calls to your receptionist are recorded and transcribed so that we can provide summaries, the call list in your dashboard, and quality improvements. By default, the receptionist's greeting tells callers that the call may be recorded.

Laws about recording calls, telling callers they are speaking with an AI, and storing call information differ by country, province and state. Some places require every person on the call to consent. You are responsible for making sure your use of DeskPickup complies with the laws that apply to your business and your callers, including recording and notice rules, privacy and consumer protection laws, and any rules specific to your industry. If you need a different notice or you must not record certain calls, contact us at hello@deskpickup.com before you go live.

DeskPickup answers inbound calls. You agree not to use it to place calls, send marketing messages, or contact people who have not asked to hear from you.

5. Plans, billing and renewal

DeskPickup is a monthly subscription. Plans and prices are shown when you sign up, in US dollars, and are charged in advance through our payment processor, Stripe. Taxes are extra where they apply. Your subscription renews automatically each month until you cancel, and you authorize us to charge your payment method for each renewal.

Each plan includes a number of call minutes per month (300 for Starter, 600 for Standard and 1,200 for Pro). Unused minutes do not roll over. If your use regularly goes beyond your plan, we may contact you to move you to a larger plan, and we may limit or pause the service if your use is far above what your plan covers.

If a payment fails, we may retry it, and we may suspend or end your service if it is not resolved. We may change our prices or plans on at least 30 days' notice, effective at your next renewal. If you do not accept the change, you can cancel before it takes effect.

6. Cancelling and refunds

You can cancel at any time from the Billing button in your dashboard, which opens your Stripe billing page. Cancelling stops future charges. Your receptionist keeps working until the end of the period you have paid for, and then it is switched off and your phone number is released. A released number cannot be recovered, and your callers will no longer reach your receptionist.

Fees you have paid are not refundable, and we do not give partial-month refunds, except where the law requires it or where we say otherwise in writing. If something went wrong on our side, contact us and we will try to make it right.

7. Your phone number

We assign you a phone number to use with the service. You are given the right to use it while your subscription is active. You do not own it, and it cannot be moved to another provider. Forwarding your existing business line to your receptionist is done through your own phone carrier or phone system, and the way it works varies. We cannot guarantee that forwarding will work with every carrier.

8. Acceptable use

You agree not to use DeskPickup to break the law; to deceive, harass or defraud anyone; to impersonate another person or business; to collect sensitive information such as payment card numbers or government ID numbers; to place unsolicited calls or messages; or to put information into your receptionist that you do not have the right to share. We may suspend or end your service if we reasonably believe you have broken these rules or are putting the service, our providers or other people at risk.

9. Your content and our service

You keep all rights to the business information you give us and to your business's name and branding. You give us permission to use it, and to process the calls your receptionist handles, only as needed to run, support and improve DeskPickup, as described in our Privacy Policy. The DeskPickup service, website and software belong to us and our licensors, and we give you a limited, non-transferable right to use them while you are a customer.

10. Availability and third parties

DeskPickup relies on third-party services, including voice, phone, messaging, payment, hosting and AI providers. We work to keep the service running, but we do not guarantee that it will always be available, uninterrupted, or error-free, or that every call will be answered or every text delivered. Outages or changes at our providers, your carrier or your phone system can affect the service.

11. Disclaimers

To the fullest extent the law allows, the service is provided "as is" and "as available". We do not make any warranties, express or implied, including about fitness for a particular purpose, accuracy of what the receptionist says, or that using the service will increase your sales or avoid missed business.

12. Limits on our liability

To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost business, lost customers or lost data, whether or not we were told they were possible. Our total liability for any claim relating to the service is limited to the fees you paid us in the three months before the event that caused the claim. Nothing in these terms limits liability that cannot be limited by law.

13. Indemnity

You agree to defend and reimburse us for claims, losses and costs from third parties that come from the information you provide, your use of the service in breach of these terms, or your failure to follow the laws that apply to your business, including laws about recording calls and notifying callers.

14. Ending the service

You can stop using DeskPickup at any time. We can suspend or end your service for breach of these terms, non-payment, or if we stop offering the service, and where we reasonably can, we will tell you first. Sections that by their nature should continue after the service ends (including billing owed, disclaimers, liability limits, indemnity and governing law) continue to apply.

15. Changes to these terms

We may update these terms. If a change is material, we will tell you by text or email at least 30 days before it takes effect where we can. Continuing to use the service after a change takes effect means you accept it. The date at the top shows when these terms were last updated.

16. Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Any dispute that we cannot settle informally will be handled exclusively by the courts located in Waterloo Region, Ontario. Before starting a claim, please contact us at hello@deskpickup.com so we can try to resolve it.

17. Contact

Gurvir Saduara, operating as DeskPickup
Ontario, Canada (full mailing address available on request by email)
hello@deskpickup.com